In 2020, the COVID-19 pandemic had a significant impact on business operations, causing customer services in several nations to stall for a quarter of the year. While few countries have suffered significant losses, many have resumed business operations with a small staff. During the enforced lockdown, some nations completely overhauled their business infrastructure and logistics systems. The market has been severely impacted by COVID-19 in 2020, but it is anticipated that the market will recover in 2021. Even with a small workforce, organisations should be able to provide better customer service during the pandemic by integrating voice assistant applications with a variety of channels, including websites, mobile applications, and contact centres. Therefore, cutting-edge voice assistant solutions would be necessary to meet the needs of various business
Because voice assistant technologies are developing quickly, more people are using them in their daily lives, and this trend is expected to continue. According to a 2017 study by Juniper Research, by 2022, more than half (55%) of US households are expected to have voice-enabled smart speakers. The Adobe Digital Insights 2018 survey found that 44% of people who own smart speakers like Google Home and Amazon Echo interact with the voice assistant several times per day, while 71% of smart speaker owners do so at least once daily. According to Capgemini’s 2017 Conversational Commerce Survey, which included more than 5,000 consumers from Germany, France, and other countries, the In the US, 24% of those polled said they would rather interact with a brand over the phone or through a voice assistant. Customers find voice-enabled platforms and devices convenient for a variety of tasks, including music listening, appointment scheduling, online shopping, banking, and bill payment.
A virtual assistant is a software agent that can perform tasks or services for an individual. Sometimes the term “chatbot” is used to refer to virtual assistants generally or specifically those accessed by online chat (or in some cases online chat programs that are for entertainment and not useful purposes).
Based on the Voice Assistant market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.
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Key players in the global Voice Assistant market
Amazon.com, Inc
IBM Corporation
Samsung Electronics
Cisco Systems, Inc
Apple Inc
Microsoft Corporation
Creative Virtual Ltd
Google LLC
Verint Systems Inc
Orange S.A
Nuance Communications
on the basis of types, the Voice Assistant market
Speech Recognition
Text-to-Speech Recognition
Voice Recognition
on the basis of applications, the Voice Assistant market
Messenger Bots
Websites
Contact Centers
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in
North America
United States
Canada
Mexico
Europe
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific
China
Japan
South Korea
Australia
India
South America
Brazil
Argentina
Columbia
Middle East and Africa
UAE
Egypt
South Africa
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